About Us

Hamilton Brokers is a General Insurance Broker that has been operating in the ACT since 1974. Hamilton Brokers is a  business unit of PSC Insurance Brokers (Canberra), a division of publicly listed PSC Insurance Group Limited (ASX: PSI).

PSC Insurance Group focuses on being the trusted insurance and risk management partner for its diverse range of Small to Medium Enterprise (SME) clients. A publicly listed insurance intermediary business, PSC Insurance Group has a proven track record protecting the business and personal assets of SMEs in Australia, New Zealand and the UK.

The PSC Insurance Group focuses on servicing the detailed insurance needs of SMEs. Our clients are the focus of everything we do, from providing exceptional client service to offering innovative and value added advice and products.

For more information about the PSC Insurance Group, visit the website: www.pscinsurancegroup.com.au

PSC Insurance is a network broker of the Steadfast Group, an intermediary network of over 400 insurance brokerages throughout Australia and New Zealand. this Group provides customised policies for our clients and with a premium pool of over $5bn, has access to multiple insurers at competitive prices.

We are proud to operate as Licensed General and Life Insurance Brokers and proud to members of the FOS, a voluntary dispute resolution service as we believe that by offering both General and Life services we can best meet our clients’ needs and we can offer some peace of mind with an independent dispute resolution facility. Hamilton Brokers has a long history of providing quality service to their clients in the ACT with experienced insurance advisers and well trained support staff.

Code of Conduct

We subscribe to the NIBA Code of Conduct. The Code provides that brokers:

  • Act in the best interest of the Client.
  • Provide advice and guidance to enable clients to make informed decisions on risk and insurance protection
  • Provide full and accurate information for effective underwriting
  • Respect the client’s confidentiality in relation to all records and information
  • Ensure the validity and accuracy of all documentation
  • Make available all relevant documentation, policies and certificates, endorsements, and premium calculations as may be required
  • Be professional, efficient and responsive in all dealings
  • In the event of a claim, take every step necessary to ensure prompt and fair settlement
  • Work towards maintaining and enhancing the reputation of NIBA and its members
  • Act in the spirit of the Code and encourage others to do likewise.

By following the Code, it commits PSC Insurance Brokers to 12 service standards:

  1. We will comply with all relevant law
  2. We will transparently manage any conflicts of interest that may arise
  3. We will clearly tell you if we do not act for you
  4. We will clearly tell you about the scope of our covered services
  5. We will discharge our duties diligently, competently, fairly and with honesty and integrity
  6. We will clearly tell you how our Covered Services are paid for before we provide them and answer any questions you have
  7. We will handle any money received in accordance with relevant law and any agreement with you
  8. We will ensure that we and our representatives are competent and adequately trained to provide the relevant services and will maintain this competence
  9. We will respond to catastrophes and disasters in a timely, professional, practical and compassionate manner in conjunction with any industry-wide response
  10. We will ensure that we have an internal complaints and disputes handling process that meets the Code Complaints and Dispute process standards
  11. We will support NIBA in promoting the Code and make information on the Code (including how to make a complaint) and our Covered Services readily available to you
  12. We will not engage in activity or inactivity that is reasonably likely to bring the insurance broking profession into disrepute.

To obtain a copy of the Code, click here.

To report a Code concern, click here.

To visit the NIBA website, click here.